Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Given the size of kivu, the shipping methods are :
- In places that are difficult to reach, we'll use words, and inside the city, tax.
- From one town to another, we'll use the means that will enable us to reach the town (boats and agencies that will be kivu-ComEx partners).
Do You Ship Internationally?
Yes, international shipping is possible thanks to Kivu-ComEx's partnership with EAC Freight and DHL,
How Long Will It Take To Get My Package?
With kivu-comex delivery policy:
- Local: 1 Hour
-Regional: 24h depending on the delivery method used
- International: 10 days
PAYMENT
What Payment Methods Are Accepted?
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Is Buying On-Line Safe?
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Order & Retunrs
How do I place an Order?
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How Can I Cancel Or Change My Order?
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Do I need an account to place an order?
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How Do I Track My Order?
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How Can I Return a Product?
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